Shipping from Alabama
Please be assured that warehouse orders will ship out within five days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used
Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or
Shipping from Indonesia
All container orders from our factory in Indonesia are shipped FOB Semarang, Indonesia directly to your door. Beyond Borders will handle all customs clearance and entry, and the shipping company will bill the client directly for the container freight. Shipping times varies based on the store location. On average, shipping time to the US ranges from 35-50 days.
Production and Shipping Time
Returns and Damages
All damage claims regarding mildew, water damage, or breakage due to customs loading/unloading should be filed with the shipping company. Check with the shipping agent for restrictions and procedures on filing these claims. We recommend that you add insurance to your shipment; our shipping agents can handle the insurance policy for you.
All damage claims or quality defects must be reported within 3 days of receiving the merchandise. In placing an order, you are accepting all products and merchandise under the terms and conditions written herein. All products and merchandise are sold and will be received “as is” or in the
Cancellations are not allowed on custom orders.
Each and every item from Beyond Borders Imports, LLC is hand-crafted from start to finish. Many traditional "Old World" methods are used in the construction. Beyond Borders Imports does not mass-produce product, nor do we use veneers or particle board. Our solid wood products are constantly responding to their environment; therefore, the furniture has a subtle distressed look. Some splitting, cracking, chipping and glazing may occur. Most who see our product think the “perfectly imperfect” nature of the wood and finishing methods create an antique, but spirited, look that is part of the charm and appeal of the product. Our products are made from materials taken from nature, as nature provides them... unique, beautiful, and “perfectly imperfect”. For items offered in our Java Catalog, some mahogany and teak plywood may be used on the back side or bottom of the drawers. This is not wood substitute or filler, but instead the same quality wood used in the rest of the piece. With our individual workmanship and handcrafted techniques, there may be slight differences in dimensions, color, or finish. All hardwood furniture is recommended to be stored in climate controlled environments. Extreme cold or heat exposure to solid woods can cause warping, cracking, and separation of wood planks. In addition, it recommended hardwood furniture be kept with a relative humidity between 50-55%.